If you hesitated to answer any of those questions, you will want to keep reading for tips to improve
- Clarity rules. Steer clear of industry jargon. If you’re sending an email, it’s important to be clear as well, but remember in an email, short sentences may sound terse. Never deliver bad news via email.
- Don't multitask when you're talking with clients. Give them the courtesy of your full attention. Don’t let a caller or client feel they are not important enough for you to stop what you’re doing and pay attention.
- What you do is as important as what you say you will do. Don’t make promises you can’t keep.
Are you an effective communicator?